Muji

Technology, Thinking

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Japanese retailers continue to capture our attention. UNIQLO seems ready and willing to challenge HM for the coveted role in defining accessible fashion for the young (remember the Gap?….us too…). Bathing Ape (BAPE) can thank a steady stream of hip-hop and dance music artists for their growing success. $400 BAPE hoodies are not uncommon on Ebay.

Muji is different in that they sell a wide range of consumer goods (from clothes to toothbrushes) with a “All Value, No Frills” branding philosophy. Think of IKEA or Target without the company logo screaming at you and that would describe Muji pretty well. One of IKEA’s recent ‘Be Brave, Not Beige’ slogans is a stark contrast to Muji’s embracing of all things neutral. Their commitment to minimalism starts in the design process which shuns the use of computer in favor or creating designs and prototypes in recycled paper. Their products reflect a continuing movement in Japan (and everywhere) to simplify and scale down the excesses of branding and ‘noise’. Masaaki Kanai, the company’s director says

“Thirty years ago, our company noticed that the Japanese love branded products that have low quality, so we decided to put up a brand that does not have labels, but offers cheap, high-quality goods,…We want the people to choose with their own eyes, not because they have been lured by a logo.”

When ‘No-Branding’ Becomes Branding

Rather than being ‘Amish’ about it, the company expands and grows their influence by entering  non-traditional markets. In 2001 Nissan asked them to develop a line of cars directed at young people. A nondescript, almost painfully plain car that was a moderate success but an important indicator of the companies influence with young people.  And now they’ve taken their philosophy digital with the release of their applications for the iPad. They’ve married their paired down design sense with meeting basic needs for the digital community. Their calendar app is reminder that you don’t need to beat people over the head with bells & whistles. You drag appointments from one place to another,  switch from monthly, weekly and daily schedules with ease and it sync’s with your Google Calendar. Oh, and it’s free. Muji Notebook is the $4 application that Apple forgot to create. Simple, easy to use and necessary. Not branded but completely safe within their brand.

Why Should We Care

How much yelling does your company do? We’ve had (have?) clients who define an ad, website or brochures success on how large their logo is. It’s a cliche to say the world is changing, but we are seeing something happen here that is significant. Decades of consumers being defined by the logos you wear, carry and drive is fading. A young, urban and marketing savvy culture is embracing a company that eschews any of that. They’ve found success in minimal, solid design with that branding that quietly, yet strongly says ‘we’re very good at what we do’.

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Good signs: AcelRx going public?

Clients

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Big congratulations to the very nice team of people at AcelRx Pharmaceuticals. They filed their S1 paperwork on Friday and we spent Sunday updating their site as fast as we could.

Congratulations guys, well done.

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Sound:Tokimonsta

Sound

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On heavy rotation here…

A great example of artists coming together, without any label support, and creating something of quality. Record labels are losing their touch…and why do we still call them ‘Record Labels’?

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Sound: The Record Club – Never Tear Us Apart

Sound

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Really enjoying Beck’s new Record Club project.

Their version of ‘Kick’ is great too.

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Laser injections

Technology

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Drug delivery is something near and dear to our heart around F23. We’ve spent nearly a decade helping companies market their systems to researchers and clinicians alike.

This new development, the P.L.E.A.S. (Painless Laser Epidermal System) caught our attention.

P.L.E.A.S.E. Professional® is a small, lightweight and very cost efficient device with a variety of applications in conventional and aesthetic dermatology and in general medicine. P.L.E.A.S.E. Professional® allows precise intraepidermal microporation in connection with improved transdermal drug delivery of new or existing drugs. This class 1 laser device requires little maintenance and clinicians using it have no need for safety protection.

The low-power laser opens microscopic holes in the skin which allow the medication in. Take a look at the nifty video over at Engadget.

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Don’t follow us on Twitter.

Thinking

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You would need to be dead not to know about the juggernaut that is ‘social media’. MySpace, Facebook, Twitter…the big 3 with lots of new hopefuls following behind. Facebook started as a way for students to share info about what they were up to and to connect with friends. Now ‘find me on Facebook’ has become the ‘call my cell’ of this decade.

The argument for business to be ‘in’ social media is the amount of users on these services. 50+ million on Facebook, 15+ million on Twitter…impressive numbers to say the least. Not to mention the demographic of those users. Young. Educated. And with an apparent zeal for sharing the intimate details of their live to a voyeuristic world.

Where it works
We’d be the first to tell a client with a consumer or following based customer that Facebook & Twitter make business sense. We will advocate to open any channel between the client and their customer…even if they don’t want to. What’s to lose? A customer sends you a tweet about something that has gone wrong with your product, then you (in a public forum) get to respond and show the world how great you are to do business with. Of course, if you are a company that likes the customers money and not their problems…maybe social media is not for you. (We actually had a client like this…and no, we will not tell you who it is).

Where it doesn’t work
For many clients, keeping a website current alone is a big undertaking. Getting content together, keeping it updated, getting it approved (our medical clients are nodding their heads) is nearly a full time job. Add in the responsibility to keep social media outlets updated, and you’ve added more work. This might not be a problem for our sports clients, but we would argue that a client selling a surgical device might have better things to do than tweet about how they plan to attend a tradeshow next week.

What’s even worse is seeing companies struggle with trying to put relative content on their social media outlets. ‘@nameofperson Loved seeing you at SemiCon!’ ‘Great article thermal tomography here’. Honestly…who cares? Does that add anything to your sales cycle? Both of those communications would be better suited in a personal email or in a blog postings where you have a few more characters to explain why it’s relevant. Or here’s a thought…PICK UP THE PHONE.

Credibility is becoming a huge issue. Celebrities and bloggers are selling tweets and Facebook entries to the highest bidder, causing consumers to cast the side-eye at social media. ZDNet’s Jennifer Leggio writes:

“Social networking used to be innocent, peer to peer conversation and now it’s turned into a marketing playground in which almost everything — blog space, tweets and, in some cases, opinion — is for sale,”

We stopped
We sat down and thought about it. Do we need to spend time doing this? Who in the world wants to know that we really love the Japanese place down the road (it is awesome by the way). We have a blog that we update when something is on our mind. It gives us the forum to discuss a topic and explain what we think. We have a Facebook page…that we use to post fun videos. And you know what? Business is just fine, thankyouverymuch.

Don’t follow us on Twitter.

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